Reservations Manager

Nestled peacefully in an idyllic setting overlooking Kenmare Bay in South West Ireland the 5 star Park Hotel Kenmare, Co. Kerry is at one with nature.

Dating from 1897 each of the 43 Bedrooms enjoy a spacious sitting area while most have a full water view or private veranda.

The Landline Restaurant, with its impressive collection of Sean Scully art, acclaimed menu and service is the perfect blend of classic and contemporary.

After a heavenly day touring the coastal roads, playing some of the world’s best golf courses or surrendering to the holistic pleasures of SÁMAS, the hotels Deluxe Destination Spa, evenings can be spent watching the legends of the silver screen in The Reel Room, a 12-seat cinema showing some of the great classics nightly.

From its conception SÁMAS was designed to soothe and revive the tension, stress and fatigue that fill our every day.

Even in ancient Ireland they had a Gaelic word for such experiences SÁMAS, indulgence of the senses.

Today you can enjoy the virtues of this bygone age in a special and quite unique place that blends healing and therapeutic traditions from the East and West with the life inspiring scenery of Kerry to revive the body, mind and soul.

Job Title: Reservations Manager

Location: Park Hotel Kenmare, Kenmare, Co. Kerry

Department: Reservations

Reports To: General Manager

Job Summary:

Park Hotel Kenmare is seeking a highly motivated and detail-oriented Reservations Manager. This role is integral in managing reservations operations, optimising room revenue and ensuring a seamless booking experience in alignment with the hotel’s luxury brand standards. The ideal candidate will have a strong background in high-end hospitality properties, exceptional organisational skills and a passion for delivering unparalleled customer service.

Responsibilities:

• Oversee and manage the reservations department to ensure seamless and efficient booking processes.
• Maintain the highest level of guest customer service and care, ensuring all reservations inquiries (phone, email, online) are handled professionally and efficiently.
• Implement and oversee revenue optimisation strategies in collaboration with the Accounts team.
• Ensure accurate room inventory management and coordinate with the Sales, Front Office and Revenue teams to maximise occupancy and revenue.
• Train, mentor and lead the reservations team to uphold the hotel's standards of excellence.
• Monitor and analyse reservations data to identify trends, forecasting demand, adjusting pricing strategies accordingly.
• Maintain knowledge of hotel services, amenities and promotions to effectively upsell and cross-sell.
• Ensure compliance with hotel policies and industry standards, maintaining accuracy in all reservations-related transactions.
• Foster relationships with VIP guests, travel agencies and corporate clients to enhance customer loyalty and repeat business.
• Collaborate with the marketing team to implement promotional strategies for various booking channels.
• Address and resolve any guest concerns related to reservations in a timely and professional manner.

• Bachelor's degree in Hospitality Management, Business, or a related field preferred but not essential.
• Minimum of 3-5 years of experience in a luxury hotel reservations or front office environment.
• Strong knowledge of hotel property management systems (e.g., Opera, Hotsoft, Guestline, or a similar PMS and CRS).
• Proven track record of revenue management, pricing strategies and yield management.
• Excellent communication, leadership and interpersonal skills.
• Detail-oriented with strong organisational and analytical abilities.
• Ability to work under pressure while maintaining a high level of professionalism.
• Proficiency in Microsoft Office Suite and other relevant software.

Work Environment & Benefits:

• Competitive Salary
• Use of our pool/ gym facilities 
• Discounted rates at Park Hotel Kenmare 
• Discounted rates at other Relais & Chateaux properties 
• Complimentary on-site parking 
• Healthy meals whilst on duty
• Excellent training and development