Interim Housing Manager - The Wickaninnish Inn

We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.

While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn is based on our visionary leadership, the spirit of our people, and the unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment. 

Discover why working at the Wickaninnish Inn will transform your career and give you an opportunity to explore the Pacific Northwest. Wickaninnish Inn Careers

Join our Human Resources Team as the Interim Housing Manager, where you have the opportunity to learn and grow in a Relais & Chateaux property, also recognized by Forbes, Michelin (Two Keys), AAA 4-Diamond, and T&L’s World's Best Hotel.

The Housing Manager plays an integral role in the day-to-day operations, strategic planning and management, administration, budgeting, procurement and overall management of our Team Member Housing.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

As an Interim Housing Manager you will:

• Lead by example and be a pro-active member of the Human Resources Department and Leadership Team of the Wickaninnish Inn.
• Be the point person for all tenants of Team Housing and On-Site Contact Team. Manage the On-Site Contact Team, including posting new opportunities, interviewing and collaborating with the Director of Human Resources on selection of new On-Site Contacts.
• Lead weekly On-Site Contact meeting, communicating all information arrivals and departures, ensure all Team Housing standards are upheld, ensure On-Site Contacts are submitting contracts in a thorough and efficient manner and act as a mentor for team with inter-personal issues within their homes, provide guidance on implementation of progressive correction actions, conflict resolution and mediation, neighbour relations and after hours’ calls
• In the absence of an On-Site Contact, conduct check-in appointments and exit inspections and act as an On-Site Contact for all Leader/Hybrid housing including pre-arrival communication with new hires.
• Perform regular inspections of Team Housing including Leader/Hybrid Housing, creation and management of deficiency list and collaborate with Maintenance to ensure items are addressed.
• Facilitate and coordination of all repairs and maintenance with our Maintenance Department and outside contractors, if necessary.
• Complete administrative duties such as emails, creation and management of utility accounts, contract and form management, strata compliance, inventories, key management, staff housing list management, review monthly financial statements, participate in strategic financial planning annually.
• Facilitate procurement of all Team Housing supplies such as capital items, furniture, appliances, items relating to new home onboarding, and small wares including bedding package supplies, and maintain storage room inventories.
• Liaise with the Director of Human Resources on Team Housing operations, occupancy and tenant issues. Attend weekly meeting and timely email correspondence.
• Attend Housing portion of weekly Management Meeting.
• Collaborate with Director of Human Resources and Maintenance on preventative maintenance, renovations and future Team Housing projects.

Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:

• Previous property management and leadership experience an asset.
• Working knowledge of Microsoft Office programs is required with excellent administrational skill set.
• Strong Human Resources skills are required; verbal and written communication skills, ability to connect and follow up with team members efficiently, sound judgement.
• A valid BC Class 5 Driver's License. Applicants must be eligible for a BC Class 5 driver’s license and have a minimum of two years of clean driving experience in their home country.
• Basic repair and mechanical knowledge.
• Physical competence and ability up to lift 35lbs.
• The ability to enjoy a variety of work, and ability to multitask with shifting priorities.
• Attention to detail and ability to work autonomously; initiative.
• Additional tasks and responsibilities added over time as this position is newly created.
• Authorization to work in Canada.

Benefits:

• Access to a long-term, below market, furnished accommodations.
• Salaried position with full benefits after 6 months, offering stable hours.
• As an integral part of the Human Resources team, this position will be involved in the creation, execution and management strategy of all things Housing at the Wickaninnish Inn including future builds, acquisitions, and renovations.
• Be seen as a Leader in the community by upholding the Wickaninnish Inn’s strong reputation of providing safe and comfortable housing for our team members.

A mutual understanding of your employment duration will be determined during your interview.

Salary/Wage: $52,000 per year.

A good relationship is built upon mutual and reciprocal appreciation. We value the time and experience you bring to your work; here are some of the benefits and privileges you’ll have access to alongside your experience at the Inn: Employment Benefits 

By submitting an application, you are attesting that the information given is accurate. As we receive a high volume of e-mails, we are only able to respond directly to you if your resume and interests align with our currently available positions.