Revenue & Reservations Coordinator - Wedgewood Hotel & Spa

Located on the corner of Hornby and Robson Street, in the very heart of Vancouver's most popular shopping, entertainment and financial district, the Wedgewood Hotel & Spa, member of the Relais & Châteaux collection, is an 83-room, luxury boutique property, appointed with European stylish rooms & suites, meeting spaces with the latest trending technology and the award-winning Bacchus fine-dining restaurant.

Are you ready to take the next step in your hospitality career?

We are currently recruiting for a self-motivated Reservations Coordinator eager to join our team of elite hospitality professionals who redefine luxury service and guest experience daily. Great opportunity to grow into a more senior role!! Join a family owned and operated business that fosters a culture of positivity, growth and communication.

Awards and achievements:

• TripAdvisor 2024 Travelers’ Choice Best of the Best – #1 Hotel in Canada & #1 Luxury Hotel in Canada
• Proud Michelin Key holder 2024- Wedgewood Hotel & Spa
• Michelin Guide Recommended Restaurant 2023 – Bacchus Restaurant & Lounge
• Condé Nast Traveller Readers Choice Awards – 10 Best Hotel in Canada 2023

Key Responsibilities:

• Provide courteous, prompt, professional, and attentive telephone and reservation services while upholding 5-Diamond Standards at all times
• Maintain and handle all incoming reservation phone calls and emails in connection with room bookings, hotel services, hours of operation, in-house events etc.
• Completion in detail of all duties contained within either the AM or PM Reservation Checklist
• Answer and direct the multi-line telephone console calls professionally and consistently responding to any inquiries and/or reservation bookings
• Ensure the delivery of all guest messages and personal wake-up calls
• Addressing and resolving guest concerns promptly and escalating issues to the Manager on Duty when deemed necessary
• Promote the property in your interactions with guests
• Possess a sound knowledge of tourist attractions, nightlife, events, arts, entertainment, local trends, restaurants, and special services in the surrounding area to enhance the stay of our guests
• Maintain a good working relationship and communication amongst all colleagues and departments
• Keeping yourself aware of procedural and/or policy changes by reviewing the log book and memo board upon shift arrival; record important and relevant items as required therein
• Understand Credit Card payments / third-party payments and authorizations/cash payments

Requirements:

• Must have excellent verbal and written communication skills
• 2 years experience in a Hotel working in reservations or front desk with strong reservations background
• Must be able to multi-task and work under pressure
• Must be computer literate and possess knowledge of Microsoft Office
• Previous experience with Opera or other Property Management Systems is essential to this role
• Must be legally able to work in Canada

Job Types: Full-time, Permanent

Pay: Up to $57,000.00 per year