Restaurant Reservations Host - The Wickaninnish Inn

We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.

While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn is based on our visionary leadership, the spirit of our people, and the unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment. 

Discover why working at the Wickaninnish Inn will transform your career and give you an opportunity to explore the Pacific Northwest. Wickaninnish Inn Careers

​​Join our Restaurant Team as a Restaurant Reservations Host, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels.

The successful candidate must be able to lead, and be a role model for all operating standards and systems. Energy, passion, strong communication skills, and the ability to multi-task are necessary for this position. A commitment to continuous improvement is key.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

As a Restaurant Reservations Host you will:

• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Lead by example and be a pro-active member of The Pointe Restaurant Team.
• Manage detailed restaurant reservations via the Inn's Property Management System, email, and over the phone.
• Assist floor management including server/table section assignment to ensure a smooth pace of service.
• Welcome and seat guests.
• Receive and effectively communicate room service orders from guests, and process through use of Silverware POS; assisting with delivery when necessary.
• Assist service team when necessary.
• Inspect dining and serving areas and equipment; keeping the restaurant guest ready at all times.
• Ensure menus are always up to date and presentable.
• Complete various administration tasks including, but not limited to, reservation email requests, internal correspondence, e-commerce.
• Perform quality assurance checks and address guest comments and complaints.

The Wickaninnish Inn is committed to the principles of equality and diversity in the workplace. We aim to hire the best candidate for the position based on their qualifications and merit in terms of knowledge, skills, and experience.

Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:

• The willingness to learn in a team environment while striving to exceed Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Exemplary guest service skills and a demonstrated willingness to exceed guest expectations.
• Previous fine dining or host/hostess experience required.
• A professional attitude and an appreciation for detail
• A passion for guest service, appreciation of food & beverages and desire for continual education.
• The ability to lift and carry up to 25 lbs/11.3 kgs.
• A professional and positive attitude in every aspect of the position.
• Consistent punctuality and dedication.
• A calm, polite and composed demeanor.
• Previous experience with hotel and restaurant reservations software such as Maestro and Res Diary, Silverware, an asset.
• A desire to contribute exciting and innovative ideas towards the ongoing improvement of The Pointe Restaurant and the Wickaninnish Inn as a whole.
• A valid Serving It Right Certification.

A mutual understanding of your employment duration will be determined during your interview.

Salary/Wage: $20.00 per hour

A good relationship is built upon mutual and reciprocal appreciation. We value the time and experience you bring to your work; here are some of the benefits and privileges you’ll have access to alongside your experience at the Inn: Employment Benefits 

By submitting an application, you are attesting that the information given is accurate. As we receive a high volume of e-mails, we are only able to respond directly to you if your resume and interests align with our currently available positions.