Hotel Porter

Relais & Chateau at Thornbury Castle are seeking a Hotel Porter to join our professional and hardworking Front of House team. You will be working in a unique and beautifully restored Castle creating truly memorable and impressive 5* experiences for our guests.

About Us

Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle operating as a hotel in England. The Castle has recently undergone a multi-million pound refurbishment program, bringing back to life the regal grandeur of its past. Located 20 minutes’ drive from Bristol, it offers 26 rooms and suites, an award-winning restaurant, bar, and two unique meeting and conference spaces.

Our company goal is to deliver "refined and personalised hospitality" to enable our hotel to be a place where all guests can relax, enjoy themselves and have a break from normal life.  To feel like royalty in a unique place with unique people.

• £12.21 per hour
• Full time permanent position
• 40 hours per week, shifts between 12 noon and 8:00pm, Monday to Friday
• Greeting guests arriving at the hotel
• Assisting with handling guests’ luggage
• Helping to escort guests to their rooms
• Answering any guest queries, directing them to the correct department where necessary
• Helping to keep guest and public areas clean and tidy
• Working closely with other staff to ensure the safety of guests
• Assisting with room deliveries such as room service or extra amenities 

• Strong interpersonal and communication skills
• Ability to be a reliable team member

• An additional share of the service charge and tips every month
• 28-days holiday including bank holidays 
• An additional paid day off on your birthday
• Complimentary stay at the castle after 3 months probation period successfully passed
• Training programs via internal & external professionals and access to online training facilities
• Staff and family rates on hotel accommodation and discounts on food and beverage
• Recognition programmes
• Career development programmes
• Uniform and meals provided whilst on duty and free parking